Case Study for Customer Service Center

A two-page case study for a customer service call center company describing how they helped a major consumer health and pharmaceutical client.

My client, Hot Calls, Inc., needed a two-page case study describing a complicated business process they developed for one of their clients. For confidentiality reasons, they  needed to keep the identity of their client anonymous. I interviewed Brian Groves, HCI VP of Sales & Marketing, as well as company president Kathleen Brown-Reid, to get the background and details of the story, and created this two-page case study. Sidebars, pull quotes, strategic bolding as well as meaningful subtitles make for easy skimming. 
 
Contact me to learn how to turn your best customer stories into your best advertising. 

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